Orders & Shipping Policy

Orders & Shipping Policy

At Lumerush.com , we’re committed to ensuring your order reaches you quickly, safely, and accurately. Please review our Orders & Shipping Policy before making a purchase.

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1. Order Processing

• Orders are typically processed within 1–2 business days after successful payment.
• Orders placed on weekends or public holidays are processed on the next working day.
• You will receive a confirmation email or SMS with your order details and tracking information once the order is dispatched.

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2. Shipping & Delivery

• We offer nationwide shipping across India through trusted logistics partners.
• Estimated delivery time: 3–7 business days, depending on your location and product availability.
• In rare cases, delays may occur due to unforeseen circumstances such as weather, courier issues, or regional disruptions.
• Customers are responsible for providing accurate delivery information. Lumerush is not liable for delays or losses due to incorrect addresses.

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3. Shipping Charges

• Shipping charges (if applicable) are calculated at checkout based on product weight, destination, and shipping method.
• Occasionally, we may offer free shipping promotions, which will be clearly mentioned on the product or during checkout.

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4. Order Tracking

• Once shipped, a tracking ID and link will be shared via email/SMS.
• You can monitor the delivery status directly through our courier partners’ tracking portal.

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5. Undelivered or Returned Shipments

• If a shipment is undelivered due to customer unavailability, incorrect address, or refusal to accept, it will be returned to us.
• Re-delivery may incur additional charges, which must be paid before the second dispatch.

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6. Damaged or Wrong Product Received

• If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery via email at support@Lumerush.com with clear photos and order details.
• Such cases are handled under our Return & Refund Policy, and eligible items will be replaced or refunded.

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7. International Shipping

• Currently, Lumerush.com  ships only within India. We do not support international orders at this time.

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Policy Updates

Lumerush reserves the right to modify this policy at any time. Any changes will be updated on this page without prior notice.